UK Delivery Only

We currently only deliver within the United Kingdom.

Delivery Costs

Shipping is calculated based on the total weight of your order and sent via Royal Mail:

-Up to 1kg – £6

-Between 1kg and 2kg – £8

-Over 2kg – £10

Shipping costs will be automatically calculated at checkout.

Delivery Times

Orders are typically delivered within 3 to 5 working days, depending on your location. Please note that delivery times are estimates and may vary during peak periods or due to postal service delays.

Processing Times

Orders placed Monday to Thursday are usually dispatched within 24 hours.

Orders placed Friday to Sunday will be dispatched on the following Monday.

Delays & Tracking

If there is a delay with your order or if an item is out of stock, we will notify you as soon as possible.

A tracking number will be provided when available.

Incorrect Addresses

Please double-check your delivery address when placing an order. We are not responsible for delays or losses due to incorrect or incomplete addresses.

Returns & Issues

If your order arrives damaged or incorrect, please contact us within 7 days of receipt at info@osteostrong.co.uk

For more information, please see our Returns Policy below.

Thank you for shopping with us. We hope you love your purchase, but if for any reason you’re not completely satisfied, we offer a 14-day no-questions-asked money-back guarantee.

You have 14 calendar days from the date you receive your order to request a return.

How to Request a Return

To start a return or request a refund, please contact us at the following email address: info@osteostrongtw.co.uk

Please include your order number and reason for return.

Return Conditions

Items must be returned in their original condition and packaging.

You will be responsible for return shipping costs unless the item is faulty or incorrect.

Once we receive the returned item, your refund will be processed to the original payment method within 5 working days.

Faulty or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery, and we will arrange a replacement or full refund at no additional cost to you.